Help without the runaround

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Clear answers about editions, downloads, private videos, Living Edition, community sharing and order help.

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01Order or download problemRead final-sale terms and order help →02Living EditionSee the experience and free sample →03AccessibilityAsk for another format →

Frequently asked

The practical
details.

If an answer does not fit what happened, send a note. Include the product and retailer, but never send passwords or full payment information.

01Is this a printed book or a digital file?

Each product page names the available editions and the retailer completing checkout. Amazon listings are usually printed books. Etsy and Payhip may offer digital files, audio or interactive editions. Read the button label before leaving the site.

02How do digital downloads work?

After checkout, the retailer provides the download through its receipt, account page or email. Save the original files somewhere you can find again. If a link does not arrive, check the receipt and spam folder, then contact the retailer or The Unbroken Smile.

03Can I print a digital coloring book more than once?

Unless the listing says otherwise, a digital coloring book is for one purchaser's personal use and may be printed again for that purchaser. It may not be shared, posted as a blank file, copied for a group or resold.

04How does Living Edition work?

Living Edition opens in a modern web browser with no app or subscription. Color a page, press Reveal and watch its animation. Try the free butterfly before purchasing to confirm the experience works well on your device.

05Where are the videos included with an AI kit?

The purchase includes a private library link. Open and bookmark that link. It is intended for the purchaser and should not be posted or forwarded. If the link is missing, email the product title, retailer and order number.

06What if a video-library link stops working?

Email The Unbroken Smile with the product title, retailer and order number. Access methods may become more secure over time, and legitimate purchasers will be given updated instructions.

07Are the journals medical advice?

No. The books and resources provide reflection, organization and general support. They do not diagnose, treat or replace qualified medical or mental health care.

08Can I return a digital product?

No. All digital downloads, audio, interactive editions and digital kits are final sale because they can be accessed or saved immediately. If you were charged twice, received the wrong file or the file is corrupted, report it promptly so the delivery problem can be corrected. This does not remove rights that apply by law.

09Can I use these books with clients, groups or classrooms?

A standard purchase is for personal use unless the listing grants broader permission. Email The Unbroken Smile before copying pages or using materials with a group so the right license can be arranged.

10How do I share something on the Bulletin Board?

Choose a submission type on the Bulletin Board. The prepared email asks what may be shared, whether a first name or anonymous label should appear, and whether social sharing is allowed. Nothing is posted without permission.

11How is Smile Mail sent?

You choose a real card front, add a note and create a private link. Email opens on your own device with that link addressed to the recipient. Her email is not added to The Unbroken Smile's list.

12How do I ask for an accessible format?

Email the product or page title and describe what format or assistance would help. Do not include private medical details. The Unbroken Smile will make a good-faith effort to help.

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